Here’s proof that being nice can make you really happy:
This weekend, I went to IKEA with the family to buy a few things for the house and to return a couple of things we hadn’t used from a previous shopping trip.
(Before I go on, I must tell you that I LOVE IKEA. Unless it’s crazy-packed with people, my experience there is always amazing. I get great furniture and accessories, I eat Swedish meatballs and get frozen yogurt and it doesn’t kill my wallet 😉 )
So we get to IKEA and it is packed. Jam packed. Like Disney on a hot summer vacation day packed. After driving around the parking lot for what seemed like forever, we finally found a spot to park. The very last one, as far away from the store as possible. Nice! – Thought to myself: Thank God for my legs and my health!
First stop…customer service for the return.
I get inside and find at least a hundred people waiting to do the same thing I was. There were 6 different lines. People looking really anxious and annoyed. A take-a-number machine and the number display that was nowhere near the number I had just gotten. Then I hear a lady that had just finished her return say…”Wow, I can’t believe this took 40 minutes!” Looks like I’ll be here for a while. – Thought to myself: Thank God for Facebook and Twitter on my phone! I get to catch up with some friends!
And then it happened.
A customer service rep was coming up the line asking people what they were there for and directing them to the different lines. When she got to me she smiled, said hello, and very nicely asked what I was there for.
Here is how the conversation went:
Rep: Hello! What can we help you with?
Me: Hi Joannie! How are you today? (She was wearing a name tag)
Joannie: I’m great! A little busy as you can see, but doing great!
Me: That’s awesome. I’m here to return these things that I bought last time I was here, but ended up not using.
Joannie: We’d be happy to help you with that. Do you have a receipt?
Me: Sorry Joannie….I couldn’t find it.
Joannie: That’s OK. In order to process your return without the receipt, you’ll need a picture ID and you’ll need to take a number and wait until you’re called.
Me: No worries! I understand. Thank you so much for taking the time to direct me to where I needed to go. Have a great day Joannie!
At this point I grabbed a number and started digging into Facebook on my iPhone….
Not 10 seconds had gone by and Joannie was tapping me on the shoulder.
“Is this everything you need to return?” she said. “Yep,” I said.
“Come with me!”
With that, Joannie took my shopping cart, whisked me past a huge line and took me to a special customer service desk. Within 2 minutes, my return had been processed and I was ready to shop. – Thought to myself – BOOM! I just saved myself 40 minutes!
When I thanked Joannie for her kind gesture she said to me:
“Thank you Mr. Quintero for offering me a genuine smile, using my name and being patient! If only everyone was that nice!”
This made me smile and made me really happy. 🙂
Not only because I had such a great experience thanks to Joannie, but because being nice proved once again to be the right choice for every situation.
Remember to be nice…It will bring you happiness!